[Digital empowerment, smart service] Online repair reporting opens the "smart" era of after-sales service

In the wave of digitalization, all walks of life are undergoing earth-shaking changes, and the after-sales service of coating industry equipment has also entered the "digital intelligence era". How to better provide services to customers, improve efficiency, and save costs has become the higher pursuit of "new service people".

With the support of modern tools, Junhe Company relies on its strong project experience and R&D capabilities to quickly lead the industry, fully enter the construction of digital information systems, continuously innovate the after-sales service system, and take the lead in launching online equipment repair and remote online guidance services. It responds to customer needs extremely quickly, allowing services to break the limitations of time and space and provide customers with a better user experience.

Junhe Company is the world's largest electrostatic powder spraying equipment production base. Its main spray room has always ranked first in the domestic market share, far ahead of its peers. At present, it has after-sales service centers in Zhongshan, Foshan, Tianjin, Chengdu, Suzhou, Changsha, Wuhan, Hefei, Chongqing, Qingdao, Hangzhou and other places. It has a professional technical after-sales team of more than 100 people across the country. The company promises 7*24 hours of after-sales service time efficiency and responds to customer needs in a timely and close manner. It is the company with the largest investment in after-sales service system, the widest coverage, and the largest number of full-time technical personnel in the industry.

Junhe has always adhered to the service concept of "customer first" and continuously innovated its services. In addition to offline professional team guarantees, it has also launched online remote services in combination with Internet technology. Each piece of equipment shipped by the company has an exclusive after-sales QR code. When customers have service needs, they only need to scan the code and fill it out in 30 seconds. Junhe headquarters will immediately have a dedicated person to respond, provide one-to-one professional services, and provide remote guidance and answer questions through the information system. If an after-sales engineer is required to arrive at the site for service, the company headquarters will arrange for the engineer closest to the customer to provide door-to-door service. At the same time, the progress of the service process can be checked, and a service evaluation can be conducted after the service is completed. The service evaluation is directly fed back to the company headquarters. Compared with traditional after-sales methods, the new online after-sales model is online 24 hours a day, rain or shine, bringing customers a more convenient and friendly service experience, and achieving zero distance service.

Junhe is leading the way in the new digital blue ocean. We combine online and offline methods, take solving customer problems as the ultimate goal, and use digital information tools to serve customers more efficiently and professionally, improve service efficiency, save costs for customers, and create direct economic benefits.

Small tips: It starts with your needs and ends with your satisfaction; our service can be better with your participation!

In the face of the ever-changing digital age, Junhe Company uses a digital and systematic after-sales service system to respond to needs and solve problems anytime and anywhere. Guided by customer needs, it provides more excellent and digital services, and provides comprehensive repair services and spare parts guarantee systems to protect your equipment!